After Delighted: put your past comments to work

Delighted, the survey tool from Qualtrics, ended customer access at the end of June 2026, and delighted.com now leads to a Qualtrics page. If you downloaded your responses before then, the comments still answer the question the score never did: which reasons cost you points.

What your old export is still good for

Years of scores with comments are a record of why customers were unhappy. Uploaded as they are, they show which themes cost your score the most points before you switched tools.

That ranking is a baseline: when the new survey runs, you can see whether the expensive reasons got smaller.

What the file needsA CSV or Excel file with one row per response, the score (0 to 10, or a 1 to 5 rating) and the comment.

How to use itUpload it on the try page. The report arrives by email within one working day. The first analysis is free for up to about 1,000 comments, no card.

What you getEach theme with its effect per mention, what it costs your score, how many comments it rests on and whether that is sure enough to act on. An effect is an association, not proof of cause.

Keep measuring in another tool

Any survey tool that asks the 0 to 10 question with an open follow-up and exports both works. Ask the same question at the same moment through the same channel as before, so the new scores stay comparable with the old ones.

TypeformA built-in NPS question, the score in Results, export as CSV or XLSX.

Google FormsA 0 to 10 linear scale and one Sheets formula for the score. Free.

SurveyMonkeyA fixed NPS question, a gauge in Analyze Results, export as CSV or XLS.

What the score history does not tell you

A score history tells you how many customers are detractors. It does not tell you which of their reasons costs you the most points. Reading the comments shows what comes up often, but what comes up often is not always what hurts the score most.

In 4,000 public clothing reviews, fit or size was the most common complaint (32 % of reviews) and cost the average rating 0.09 stars. “Doesn’t look flattering” came up half as often (15 %) and cost 0.14 stars, because each mention weighs more.

Effect per mentionHow much lower the score is when a theme comes up, with a likely range (95 %). With few comments the range is wide, and the report shows it.

Cost to your scoreThe effect times how often the theme comes up. This is the number that ranks the themes, not the count.

Based on how many commentsThemes with fewer than 30 comments are marked low data, not hidden. Every number opens the comments behind it.

An association, not a causeAn effect shows what goes with lower scores in your data. It is a strong lead on what to fix first, not proof. What each number means.

Questions

Is Delighted still available?

No. Delighted ended customer access at the end of June 2026, and delighted.com now leads to a Qualtrics page that says Delighted is no longer available.

Which file do I need for the analysis?

A CSV or Excel file with one row per response, the score (0 to 10, or a 1 to 5 rating) and the comment. If your export has those two columns, it works.

Can I compare old Delighted scores with scores from a new tool?

Yes, if you keep the question, the 0 to 10 scale, the moment and the channel the same. Change one of them and the score can move without anything else changing.

Do I need a survey tool to use Leverboard?

You need an export with a score and a comment per response, usually from a survey tool such as Typeform, Google Forms or SurveyMonkey, or a review export.

Find out what your past comments cost you

Your score said how many customers were unhappy. Your comments say why. Leverboard measures which reason costs the most.

Try it on your data See a sample report

First analysis free. No card.

Net Promoter, Net Promoter Score and NPS are trademarks of Bain & Company, Inc., NICE Systems, Inc. and Fred Reichheld. Source: Qualtrics, Delighted.